Frequently Asked Questions

How do I arrange an appointment?

You can make an appointment by phoning us on (03) 9112 5778 or by contacting us through email via contact form on website or info@humansbeing.com.au. We will have a little chat with you to assess what you’re after and if we’re the right fit for eachother. You do not need a referral, however, you might like to arrange a referral (called a Mental Healthcare Plan) through your GP after making your appointment, as this will allow you to receive a significant Medicare rebate on your counselling sessions.

What can I expect in counselling?

A counsellor will first try and understand the nature of your difficulties. We generally ask a lot of questions in the first session to help you make you feel comfortable and at ease. The counsellor will reflect to you their understanding of your difficulties to seek clarification and ensure you agree with their interpretations. A counsellor will then suggest a plan for improving your wellbeing and life circumstances, which will include making some goals together about the outcomes of therapy.

What are your hours of operation?

Our operating times are:

Monday – Friday from 9am – 6pm.

Times may be limited as they will depend on clinicians availability.

What are your fees?

We do our best to keep our fees below the rate recommended by the Australian Psychological Society which is currently $261 for 50 minutes.

Our fees for 50min sessions:

Between 9am-5pm: $220

After 5pm & Saturday appointments:

$240 Clinical Psychology: Between 9am-5pm: $240

After 5pm & Saturday appointments:


The amount of money you are out-of-pocket when seeing a counsellor depends on a few factors.

Firstly, if you receive a rebate via a Mental Healthcare Plan, Medicare rebates a substantial portion of each psychology session for a total of ten sessions each calendar year. The medicare rebate ranges from a minimum $79 – $125.50

Secondly, if you have private health insurance with ‘extras’ you may be entitled to a rebate. It is worth calling your private health insurance provider to enquire about your rebate entitlements. If you have ‘extras’ and your private health insurance does not cover psychology sessions, we suggest calling a health insurance comparison company to obtain a better quote.

Cancellation policy – 24 hours notice, no cancellation fee. Notice within 24 hours will require a full fee payment.

how do I know which psych or therapist to see?

Click Here to see all psych or Therapist

Do you provide telehealth or face to face?

Currently, both options are available for either face to face or telehealth if you prefer.

What is a Mental Health Care Plan (MHCP)?
A Mental Health Care Plan is a specific referral from your GP which allows you to receive up to 10 therapy sessions per calendar year. You initially receive 6 sessions with the care plan and then you can have a review with your GP to receive an additional 4 sessions if needed. Feel free to contact us or speak to your GP for further information.
How do I know which psychologist or therapist to see?

Prior to your session, our practice manager will have a quick chat with you to understand your situation and concerns.  They will then consider which clinician will be the most appropriate fit for you based on your needs.  You’re always welcome to read the bios of each clinician here (link to team page) and let us know which clinician sounds most appropriate for you.

Do you work with children?

Currently, we work with ages 12 plus.   For younger children, we often work with the parents to best understand the situation and support the parents with parenting strategies to best support themselves and their child. 


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